GENERAL FAQS

Where can I purchase Farmacy Beauty products?
You can find us at Farmacybeauty.com, Sephora.com and Sephora stores in the U.S. and Canada. In the U.K., you can find Farmacy products available at Cult Beauty. If you have a trouble finding the right store, please let us know. We will be happy to assist you.

I would love to try Farmacy products. Where can I get a sample?
Samples of Farmacy Beauty products are available through local Sephora stores.

SHIPPING FAQS

How long does it take for my order to arrive?
Orders can take up to 4 days to process. Once ready, we ship all orders via USPS, which could take 3-7 days to arrive.

I have not received my order; how can I track it?
Please email customercare@farmacybeauty.com with your order number to track your package.

Do you ship orders outside of the U.S. ?
Yes! We ship our products internationally with an additional shipping fee. We’re also available in the U.K. on CultBeauty.co.uk. 

Can I return or exchange my purchase?
We are 100% committed to making sure you are in love with your Farmacy Beauty purchase. If you are not absolutely satisfied, you can return or exchange your items within 30 days of receiving your order.

Purchases can be easily returned or exchanged by mail with a proof of purchase from Farmacybeauty.com. Please email us at customercare@farmacybeauty.com to let us know you will be returning your item and we will provide you with a prepaid return label. Please review our return policy for more details.

If you have purchased from one of our valued retailer partners, please refer to the below links for a direct return.
Sephora Return Policy
Sephora Canada Return Policy
QVC Return Policy
Cult Beauty Return Policy

PRODUCT & INGREDIENT FAQS

What skin types work best with Farmacy Beauty products?
All of them! Our products are panel tested by our FARMASSISTS with a variety of skin types and tones, both male and female. All of our products are non-comedogenic and designed to work in harmony with the skin.

I have sensitive skin, should I use Farmacy Beauty products?
All Farmacy Beauty products are safety tested. The natural benefits of Echinacea GreenEnvy™ are usually compatible and beneficial to even the most sensitive skin. However, skin can react at any time due to a great deal of factors that are hard to determine.

We recommend visiting a local Sephora store to try the product first hand as a trained Sephora Cast Member will be able to assist you in customizing the ideal Farmacy Beauty product regimen for your skin and provide you with a sample to try.

Can I try a smaller size before purchasing the full size product?
Yes! Our Skin Savior Set and Perennial Picks Discovery Kit are both great ways to try Farmacy Beauty products in smaller travel sizes.

Are your products gluten-free, organic and/or vegan?
Our products are not yet certified formally as gluten-free, organic or vegan. Farmacy products are made with naturally derived ingredients, enhanced by science.

Do you test any of your products on animals?
We remain committed to not testing ingredients or products on animals, nor do we sell our products in countries where animal testing is required.

Are all Farmacy Beauty products non-toxic?
Farmacy Beauty products are safety tested. We use naturally derived ingredients and all products are safe, effective and non-toxic.

Can I use Farmacy products if I am pregnant or breastfeeding?
Beauty products work within the skin’s surface and undergo rigorous safety testing, so they are generally safe for use during pregnancy and breastfeeding. You may encounter new skin concerns throughout pregnancy, linked to hormonal fluctuations and other related conditions; its aways wise to consult your doctor before making any changes to your usual routine.

Is it safe to use Honey-based products while pregnant?
There is a lack of scientific evidence on the use of honey during pregnancy. Always consult your doctor before using.

What is the shelf life of my Farmacy products?
Generally, skincare products are good for a 12-month period after opening, while eye products generally have a 6-month period after opening. Our products have a 2-year shelf life if unopened, and 3 years for our Coconut Gel Masks.

I want to go green! How can I properly recycle my Farmacy Beauty product containers?
We support the reuse and recycling of our used containers and packaging materials whenever possible! When you’re finished with your product, upcycle the container and use it on your vanity, in your garden or around your home.

Can’t find the answer you were looking for?
Please email us at customercare@farmacybeauty.com with any further questions.