Shipping & Returns
Due to an increase in order volume and the ongoing impacts of COVID-19, please note that it may take longer than usual for your order to arrive. We are working hard to fulfill orders as quickly as possible, but as we take the necessary precautions to keep our warehouse and logistics staff safe and healthy, there may be delays in preparing orders for shipment.
Once you’ve received an email that your order has shipped, referto the tracking information for the most up-to-date information.
In addition, due to the increased number of customer inquiries, it may take longer for us to get back to you. Rest assured, we are working as hard as possible to fulfill orders and to respond to your inquiries.
We ship domestic U.S. and Puerto Rico orders via USPS or FedEx. Orders shipped via both carriers will typically arrive within 2 to 6 business days. We are not shipping internationally at this time.
Free Shipping: Farmacy Beauty offers free standard shipping for orders to the domestic U.S. and Puerto Rico that total $40 or more before taxes, and after any discounts or promotions have been applied. For orders less than $40 there is a $5 delivery charge for standard shipping.
2-Day Shipping: For domestic U.S. orders, we offer 2-day expedited shipping for a $15 flat rate. However, we cannot ship expedited orders to military addresses or P.O. boxes. It’s important to note that the 2-day shipping process starts once the order leaves our warehouse, not from the date that the order was placed.
We ship Monday through Friday, except on federal holidays. Orders will generally ship within 1 business day. Orders placed on will be processed the next business day. Orders placed on Friday after 12pm EST and Saturday or Sunday will be processed the next business day. Orders may take slightly longer to fulfill during busier periods.
100% Satisfaction. Guaranteed.
We’re committed to making sure you are in love with your FarmacyBeauty.com purchase! If you’re not absolutely satisfied, simply return new or gently used items for a refund or an exchange within 30 days of receiving your order.
Returns & Exchanges
The process is easy! Just send us an email at email@example.com to get started.
Domestic U.S. orders: Return shipping charges are on us! Our customer care representative will email you a prepaid return label. Once we receive your item, we’ll send a refund or a replacement product. Please allow 5–7 business days to receive your refund and up to 10 business days to receive a replacement product. Please note, for returns of gift sets, you must return the entire set as we do accept returns on individual gift set components.
Canada orders: Returns do require an additional shipping fee at this time. Duties & taxes paid by the customer are not eligible for refunds. Our customer care representative will email you a return shipping rate and next steps.
If you’ve purchased a Farmacy product from one of our valued retailers, we are unable to handle your return or exchange. Choose one of these links to start the process: