FAQs

• What is Farmacy Rewards?

It’s our free rewards program that gives you the opportunity to earn points on all product purchases, reviews, social media shares, your birthday + more! You can then redeem these points for discount vouchers. Join Farmacy Rewards now to get started!

• Who can join?

Our program is open to all customers who create an account on our site. Anyone with an account prior to the launch of our loyalty program is automatically enrolled.

• How do I earn points?

You’ll earn 50 just by joining Farmacy Rewards. From there, earn more points by purchasing Farmacy products, following us on social, referring a friend, leaving product reviews on our site + more. You’ll also get points on your birthday!

• Can I earn points on past purchases?

You cannot retroactively earn points on purchases made before joining the Rewards program or before the program’s official launch date on September 28th, 2017.

• Do my points ever expire?

Points are valid for 12 months from the date of the last qualifying purchase. Each qualifying purchase will automatically extend the expiration date of all unused points in a Farmacy Rewards account for 12 months from the month of the qualifying purchase. If the account does not have any qualifying purchase activity within a 12-month period, all points in the account will expire.

• How can I check my points balance?

To view your current points, you can click on the “Rewards” link at the top of the page while logged in. You may also check you point balance by clicking on the “Farmacy Rewards” icon in the bottom left hand corner of the page.

• What happens to my points when I return items?

All points earned from the purchase will be deducted from your account.

• How do I redeem my points?

Select the tab called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

• I can’t log into my account. Can you help?

Try resetting your password by clicking “forgot password” link on the Farmacy Rewards sign-in page. We’ll send an email to the address on file prompting you to reset your password. If you still can’t get in, please contact us at customercare@farmacybeauty.com.

• I completed an action that should’ve earned points, but they aren’t showing up. What went wrong?

Note that it may take up to 24 hours for points to appear in your account. Also note that in order for points to automatically be credited to your account, you must like + follow us by clicking through the Farmacy Rewards page.  Balance still incorrect? Please contact us at customercare@farmacybeauty.com and we’ll sort it out!

• What are the terms and conditions?

Review all terms and conditions here